Pak Mail Ole Miss
Crosby Hall
University, MS 38677
Tel: 662-915-2611
Monday - Friday
9:00 am - 6:00 pm
10:00 am - 2:00 pm

*Note: When the University administrative offices are closed, Pak Mail at Ole Miss is also closed. This includes unplanned closings due to unforeseen events.


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Pak Mail Ole Miss Tips for Best Package/Letter Service for Students at Ole Miss

September 30th, 2021 by

  1. Correct name: Be sure the address on the package/letter corresponds to the name as shown as the mail account holder. Kindly use full names on all packages and mail. For letter mail, kindly ask senders to print legibly and include mail account number. Nick names, middle names, initials, etc. can cause delays or non-delivery.
  2. Correct Address: Ensure the address is as follows:

(Student’s Legal name)
115 Northgate Dr
Mail Account Number ####

University, MS, 38677

  1. Tracking #’s: Tracking #’s are normally not needed. However, they can be very helpful if the package proves hard to locate. Please have tracking numbers ready in case of an issue. It is also helpful to know what items you are looking for (I.E. Amazon orders, packages from home, etc.)
  2. Mail Service Account: Upon purchasing a mail account online, each student is assigned their own mail account number. It is for their use only. Students cannot share mail accounts. Mail/packages for anyone who does not have a mail account be returned. Furthermore, using two people’s names on a package will result in non-delivery of the page.
  3. Email alerts: Our system at Brown Hall takes inventory and sends an email each evening to everyone that has a package ready to be picked up. Unless you need the package immediately, kindly wait for the email alert before coming to pick up your packages-no wasted trips. If you are not receiving an email alert, check with a representative at Brown Hall to make sure you have email on file, and it is correct. It is still advised to check for packages and mail at least once a week.
  4. Pickup Mail/Packages at same time: Pak Mail Ole Miss holds packages and mail at the Brown Hall. Check with representative at Package Center for more information on this service.
  5. Package Pick up: Packages take time to be sorted and made ready for pick up. Please allow packages a few hours to become ready before attempting pick up. Check all package shipping labels for your name and mail account number to ensure accuracy. If you need an item for an event or deadline, please give yourself an extra day for transit and attempt to use FedEx Express if needing overnight delivery. (E.G. Calculator is needed by Friday, try to have it delivered on or before Thursday) 8. Distressed Packages (Missing Packages): If you find yourself in the unfortunate situation of having a distressed package, kindly provide a tracking number and additional details about the item. If the representative is still having an issue, ask for a Missing Package Worksheet and/or a supervisor/manager. If you do not have these details, kindly wait until you have the information on hand before filing a worksheet.our mailbox.

Pak Mail Services at University of Mississippi

September 16th, 2021 by

We realize we have had some ongoing issues beginning the week of move- in . This was mostly due to shortage in personnel due to not having a full staff and then illness within our team. We did not perform to the service level that the University and students have come to expect from Pakmail Ole Miss. We apologize for the issues this has caused for students, parents and the University. I will take each area and list out what we have done to correct the situation and bring our service back up to expectations.

  1. Lines/wait of over 30 minutes – We have had two POS systems that can handle student transactions. We have now increased that to three POS positions. We have hired additional personnel to have all three POS positions staffed.
  2. Phones/emails not being answered and phones busy or just ring with no VM – Our phone system has an auto attendant that directs callers depending on request. It was malfunctioning and left us with no ability to accept vm. Not having personnel to answer the phone at all times left the caller with no way to communicate their question/concern to Pak Mail. We have the auto attendant working and have also placed a person whose primary responsibility is to answer the phone. If we are on the phone and it is not answered, the caller can leave a VM and we return the call as soon as possible, but for sure the same day.
  3. Lost/Unable to receive packages. – In the beginning we were overwhelmed and were not following proper procedures.  We have increased our staff, focused on training for proper scanning and placement of packages. We are monitoring our procedures to make sure they are being followed and packages are properly placed.
  4. Confusion on where to pick up mail. You may receive your packages and letter mail at Brown Hall (package center).

We are working hard to regain the trust and dependability we have earned over the past seven years. We are handling 800-900 packages per day. The vast majority are picked up by students without incident. We expect this number to reach 1,000 packages on some days. We are ready to meet this challenge and provide students with reliable mail and package services. Thank you for your continued support.

Why Choose Pak Mail
Pak Mail Ole Miss is a full service packing and shipping store as well as a custom crating and freight shipping company. We are located on campus at Crosby Hall and proudly serve the University of Mississippi. Request a Free Online Estimate or call us at 662-915-2611.